Forget about open data portals; focus on the people

This is brilliant. You can read it here, or watch it below. Power quote below the video.

We too often think about building that one great portal, one great experience, for everyone, but what we learn from the web is that actually we should be listening more than we are building, be understanding user needs and habits more than presuming them, and be going to where they are instead of asking them to come to us.

We should do lots of different, small things — not just build one, big thing — and instead think about crafting the ideal experiences for the wonderfully diverse users you have: be it the mayor, city staff, or even your boss; be it the researcher, the entrepreneur, or the regular citizen; be it the person you hadn’t thought of until you meet them randomly at the library. Be it anyone.

Thank you, Abhi Nemani.

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